Policies

As a courtesy to other guests and our service providers, please give 4 hours notice if you must cancel or reschedule an appointment.
Less than 4 hours notice for cancellations or “no shows” will result in a charge of 100% of the treatment price.

Note: All our Spa prices include tax. Spa Menu Services and complimentary amenities subject to change without notice.

Spa Treatments and Services:

  • Minors (of any age) shall NOT use same gender amenities such as saunas, steam rooms, Jacuzzis, solariums, plunge tools, and Hammans where adult guest may be unclothed.
  • Minors aged 15 and younger shall NOT use the spa fitness center.
  • Minors aged 16-17 may use the spa fitness center (excluding sauna)
  • 1.- When unaccompanied by a parent or legal guardian if the parent or legal guardin signs a Minor's Authorization and Release Form or
  • 2.- When chaperoned by a parent or legal guardian.

Spa Fitness Center and Sauna:

  • Minors (of any age) shall NOT receive body treatments or massages
  • Minors aged 15 and younger shall receive ONLY the following services at the spa:
  • Manicures
  • Pedicures
  • Makeover
  • Hair Styling and Cutting Services
  • Minors aged 16-17 shall receive the services as noted for minors aged 15 and younger, as weel as the following services as long as a Minor's Authorization and Release Form has been completed and is on file:
  • 1.- Facials
  • 2.- Eye/Lip/Chin waxing services

Spa Facilities Hours (First Floor): 6:00 am – 11:00 pm
Spa Service Hours (Second Floor): 8:00 am – 9:00 pm
Spa Treatment Hours (Second Floor): 8:00 am – 8:00 pm
Spa Phone: +52 (998) 848 9600 Ext. 6700