Policies

As a courtesy to other guests and our service providers, please give 4 hours notice if you must cancel or reschedule an appointment.
Less than 4 hours notice for cancellations or “no shows” will result in a charge of 100% of the treatment price.

Note: All our Spa prices include tax. Spa Menu Services and complimentary amenities subject to change without notice.

Spa Age Requirements:

  • 18 years of age for Spa Facilities. 16-17 years of age for Spa treatments, must be accompanied by an adult and present identification upon check-in.
  • The luxury Spa indoor pool & work out facilities are to be used by 18 years old. 16-17 years old must be accompanied by an adult and present identification upon check-in.
  • 6-16 years old may use only the Spa salon.

Spa Facilities Hours (First Floor): 6:00 am – 11:00 pm
Spa Service Hours (Second Floor): 8:00 am – 9:00 pm
Spa Treatment Hours (Second Floor): 8:00 am – 8:00 pm
Spa Phone: +52 (998) 848 9600 Ext. 6700