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Spa Reservations / Scheduling / General Information
(52) 998 848 9700
Spa Reservations:
We recommend you schedule your Spa Services in advance. The Hotel Concierge and our resort - Spa Advisors wi ll gladly assist you. Pleas e notify the therapist about any medical or non medical condition you have that might influence the treatment: heart problems, allergies, claustrophobia, any skin condition or sensitivity, pregnancy, muscles or bone conditions, hormonal problems, respiratory problems, recent surgery, back injury or any other medical restriction for spa treatments.
It is contraindicated to have any spa treatment while being under the influence of alcohol or any drugs that will affect your alertness. Mother to be treatments must be done after the first trimester of pregnancy. In an effort to maintain a tranquil environment, this resort spa is a non smoking area; we also ask you to switch your mobile phones off or on silent mode; any mobile phone calls should be taken in the reception area only.
In order to respect the privacy of our guests, taking pictures or videos in the spa area is strictly forbidd en. Nurture your luxury spa experience and arrive at the resort Spa 30 mi n prior to your treatment time; allow your body to indulge in the heat of the sauna, steam, Jacuzzi and indoor pools.
Please keep in mind that arriving late for your treatment will limit the total treatment time so that other guests will not be inconvenienced.
If you have any preference for a male or female therapist, we encourage you to specify upon maki ng the reservation. We wi ll do our best to accommodate your request. Gratuities are a matter of your personal discretion and should reflect the level of your satisfaction; customary gratuities are between 15 to 20%.
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